The Effect of Servant Leadership Education on Police Job Satisfaction at the Singkawang Police Station

Ida Ayu Made Risma Padma Anggarini, I Gede Nyoman Bratasena, Halimah Halimah, Novi Indah Earlyanti

Abstract


This study focuses on the influence of Polri Servant Leadership education on the job satisfaction of Polri personnel at Polres Singkawang. This study was motivated by complaints from Polri personnel about the leadership style applied by their superiors. The purpose of this study was to determine how much influence Polri Servant Leadership education has on the job satisfaction of Polri personnel at Polres Singkawang. This study uses a quantitative approach with a survey method by distributing questionnaires to Polres Singkawang personnel. The sampling technique in this study is simple random sampling with a total of 385 respondents. Data analysis was carried out using a simple linear regression technique in the form of a model goodness-of-fit test, partial test (t-test), and coefficient of determination. The theories and concepts used include Polri Servant Leadership and Job Satisfaction. The results of the study showed that the level of Polri Servant Leadership at Polres Singkawang was quite high with an average value of 4.5 points. The level of job satisfaction of Polres Singkawang personnel from the seven dimensions tested in this study on the nature of work dimension with a score of 5.39. The results of the data analysis show that Servant Leadership Polri can influence the job satisfaction of Polri personnel at Polres Singkawang by 32.0% with a beta coefficient value of 0.515 (positive), it can be concluded that Servant Leadership Polri has a positive and significant effect on the job satisfaction of Polri personnel at Polres Singkawang. Thus, it is important to have education on the application of servant leadership for Polri with the aim of increasing the job satisfaction of its personnel.

Keywords


Servant Leader Polri, Job Satisfaction, Police Personnel

Full Text:

PDF

References


Age, R., & Edo, I. N. (2020). Research Methodology on Socioeconomic Determinants of Access and Utilization of Antenatal Care Services Among Women of Reproductive Age in Edo South, Nigeria. International Journal of Arts, Humanities and Social Studies (IJAHSS), 2(3), 01–09.

Ansari, M. S. A. (2020). Extended service profit chain in telecom service industry in Oman – An empirical validation. Sustainable Futures, 2. https://doi.org/10.1016/j.sftr.2020.100032

Bratasena. (2022). Servant Leadership of the National Police and the Culture That Influences It. Deepublish.

Canavesi, A., & Minelli, E. (2022). Servant Leadership: a Systematic Literature Review and Network Analysis. Employee Responsibilities and Rights Journal, 34(3), 267–289. https://doi.org/10.1007/s10672-021-09381-3

Dami, Z. A., Pardede, R. J., Ingunau, T. M. E., Isu, R. J., Sekoni, R. P., & Lopo, F. L. (2025). Development and Validation of a Servant Leadership Scale in Indonesian Christian Higher Education: Pretest and Post-Test. Christian Higher Education, 24(1), 54–82. https://doi.org/10.1080/15363759.2024.2390866

Fitricia, G. M., Yuttama, F. R., & Indrawati, I. D. (2024). Socialization of Organizations by Adopting a Servant Leadership Style. CREATIVE: Journal of Nusantara Community Service, 4(2), 241–252. https://doi.org/https://doi.org/10.55606/kreatif.v4i2.3635

Ghasemy, M. (2025). Servant leadership for sustainability in higher education: policy implications based on ethical behavior and conceptual skills of scholars with science-related backgrounds. Educational Research for Policy and Practice, 24(1), 1–23. https://doi.org/10.1007/s10671-024-09367-6

Hasanuddin, B., M, M., & Chintya Dewi Buntuang, P. (2021). The influence of servant leadership on job satisfaction with individual character as a moderating variable. Problems and Perspectives in Management, 19(1), 445–455. https://doi.org/https://doi.org/10.21511/ppm.19(1).2021.37

Hashim, M., Malik, H. A., Bhatti, A., Ullah, M., & Haider, G. (2020). Servant Leadership and Job Satisfaction among Academicians. International Journal of Early Childhood Special Education, 12(2), 8–17. https://doi.org/10.9756/INT-JECSE/V12I2.201051

Heliot, Y. G., & Roberts, G. E. (2023). Religious identity and servant leadership. In The Palgrave Handbook of Servant Leadership (Vol. 2, pp. 815–844). Springer International Publishing. https://doi.org/10.1007/978-3-031-01323-2_49

Helverida, M. (2023). Effectiveness of Servant Leadership Training for Nurse Satisfaction and Performance to Improve Service Quality: Literature Review. Media Publikasi Promosi Kesehatan Indonesia, 6(11), 2105–2113. https://doi.org/10.56338/mppki.v6i11.4096

Hogreve, J., Iseke, A., & Derfuss, K. (2022). The Service-Profit Chain: Reflections, Revisions, and Reimaginations. Journal of Service Research, 25(3), 460–477. https://doi.org/10.1177/10946705211052410

Hogreve, J., Iseke, A., Derfuss, K., & Eller, T. (2017). The service-profit chain: A meta-analytic test of a comprehensive theoretical framework. Journal of Marketing, 81(3), 41–61. https://doi.org/10.1509/jm.15.0395

Ispurwanto, W., Murti, T. R., Yunanto, K. T., Abraham, J., Nainggolan, T., & Nugroho, R. (2021). A performance model of the Indonesian national police: The role of communication apprehension, servant leadership, group cohesiveness, and silence behavior. Humanities and Social Sciences Letters, 9(4), 326–340. https://doi.org/10.18488/JOURNAL.73.2021.94.326.340

Jiang, S., Lambert, E. G., Liu, J., & Zhang, J. (2018). An Exploratory Study of the Effects of Work Environment Variables on Job Satisfaction Among Chinese Prison Staff. International Journal of Offender Therapy and Comparative Criminology, 62(6), 1694–1719. https://doi.org/10.1177/0306624X17691533

Johnson, J. (2024). Servant Leadership as a Model for Care and Excellence in Higher Education Leadership. In Bold Visions in Educational Research (Vol. 79, pp. 39–50). Brill Academic Publishers. https://doi.org/10.1163/9789004693029_004

Karikari, A. K., Agyei-Baffour, P., Mock, C., Edusei, A. K., Donkor, P., Yankson, I. K., & Merdiemah, G. A. (2023). Understanding the challenges and coping mechanisms adopted by nursing staff in managing critically-ill patients at district hospitals in the Ashanti Region, Ghana. International Journal of Africa Nursing Sciences, 18(February 2022), 100515. https://doi.org/10.1016/j.ijans.2022.100515

Kaushal, N. (2023). Servant leadership: An inextricable technique and persuasive criterion for emerging leaders. In The Palgrave Handbook of Fulfillment, Wellness, and Personal Growth at Work (pp. 565–588). Springer International Publishing. https://doi.org/10.1007/978-3-031-35494-6_30

Lee, B., Lee, E., & Kim, J. (2025). Analysis of Factors Affecting Job Satisfaction for Sustainable Workforce Development: Insights from IT Industry Employee Reviews. Sustainability (Switzerland), 17(4). https://doi.org/10.3390/su17041689

MacFarlane, I. D. (2023a). A CEO’s perspective on servant leadership adoption: Part 1-Case description. In The Palgrave Handbook of Servant Leadership (Vol. 2, pp. 1207–1248). Springer International Publishing. https://doi.org/10.1007/978-3-031-01323-2_74

MacFarlane, I. D. (2023b). A CEO’s perspective on servant leadership adoption: Part 2-Change. In The Palgrave Handbook of Servant Leadership (Vol. 2, pp. 1627–1673). Springer International Publishing. https://doi.org/10.1007/978-3-031-01323-2_97

Madhani, P. M. (2019). Rewards Strategy: A Key Driver of Service–Profit Chain. Compensation and Benefits Review, 51(4), 162–172. https://doi.org/10.1177/0886368719898310

Magny, O. (2022). Emotional Intelligence and the Future of Police Personnel. In Rethinking and Reforming American Policing: Leadership Challenges and Future Opportunities (pp. 311–336). Springer International Publishing. https://doi.org/10.1007/978-3-030-88896-1_13

Mittal, R., & Dorfman, P. W. (2012). Servant leadership across cultures. Journal of World Business, 47(4), 555–570. https://doi.org/10.1016/j.jwb.2012.01.009

Prasad, K., & Sugianto, L. F. (2019). Examining servant leadership effects on team satisfaction: An agent-based approach. In Leading for High Performance in Asia: Contemporary Research and Evidence-Based Practices (pp. 107–131). Springer Singapore. https://doi.org/10.1007/978-981-13-6074-9_6

Purnamasari. (2023). An Analysis of the Leadership of the Book 'Servant Leadership of the National Police and the Culture That Influences It' in the Digital Era.

Putra, K. H. D., & Pangestuti, N. (2024). The Effect of Public Service Motivation on Employee Job Satisfaction in Kerobokan Class IIA Prison. Journal Of Management, 17(1).

Qiu, L., Zhou, E., Yu, T., & Smyth, N. (2019). Data analytics and research evaluation. Library Hi Tech News, 36(4), 1–6. https://doi.org/10.1108/LHTN-11-2018-0073

Rahayu. (2020). Leadership of the Head of a Correctional Institution in Achieving the title of Corruption-Free Area (Case study at the Semarang Class II Women’s Correctional Institution). Asia Pacific Fraud Journal, 5(1), 62. https://doi.org/https://doi.org/10.21532/apfjournal.v5i1.136

Santhoshkumar, G., Jayanthy, S., & Velanganni, R. (2019). Employees job satisfaction. Journal of Advanced Research in Dynamical and Control Systems, 11(9 Special Issue), 157–161. https://doi.org/10.5373/JARDCS/V11/20192549

Shafiq, D., Hamta, F., & Santoso, C. B. (2021). The Influence of Leadership and Competence on Employee Performance with Job Satisfaction as an Intervening Variable in the Riau Islands Regional State Intelligence Agency (Binda). Postgraduate Management Journal, 1(1), 26–40. https://doi.org/10.36352/pmj.v1i1.134

Siriattakul, P., & Jermsittiparsert, K. (2019). Impact of transformational and servant leadership on organizational performance and job satisfaction: An empirical assessment of pharmaceutical firms in Thailand. International Journal of Innovation, Creativity and Change, 6(11), 73–101. https://www.scopus.com/inward/record.uri?eid=2-s2.0-85074173521&partnerID=40&md5=f3f61c1f1ecff78a3c7e51618cd48ffd

Sumintono, B., & Widhiarso, W. (2013). Application of the Rasch model for social science research. Trim Komunikata Publishing House.

Todericiu, R., Grama, B., & Beca, D. (2022). Job Satisfaction of Knowledge Workers. Studies in Business and Economics, 17(3), 241–250. https://doi.org/https://doi.org/10.2478/sbe-2022-0058

Tran, T. K. P., & Truong, T. T. (2021). Impact of Servant Leadership on Public Service Motivation of Civil Servants: Empirical Evidence from Vietnam. Journal of Asian Finance, Economics and Business, 8(4), 1057–1066. https://doi.org/10.13106/jafeb.2021.vol8.no4.1057

Vrcelj, N., Bevanda, V., & Bevanda, N. (2022). Servant Leadership: Influence of Job Satisfaction and Organizational Commitment. Management. Journal of Sustainable Business and Management Solutions in Emerging Economies. https://doi.org/https://doi.org/10.7595/management.fon.2022.0009

Wuli, R. N., Luddin, M. R., & Suyatno, T. (2020). Servant leadership to manage conflict: Case study of the Indonesian military ordinariate. Organizational Cultures, 20(1), 13–22. https://doi.org/10.18848/2327-8013/CGP/v20i01/13-22




DOI: https://doi.org/10.31004/jele.v10i4.847

Refbacks

  • There are currently no refbacks.


Copyright (c) 2025 Ida Ayu Made Risma Padma Anggarini, I Gede Nyoman Bratasena, Halimah, Novi Indah Earlyanti

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.